The ability to communicate effectively is not innate; it is a learned skill that requires ongoing practice and refinement.
We may take for granted that we listen and are listened to over the course of a conversation, but you’d be surprised how little we actually retain research suggests that its only 25 – 50% of the things that we hear.
Active listening ensures that you are fully focused on the speaker and therefore properly taking in what they are saying, rather than half-listening to the buzzing in your own head. A study in the Library of Medicine Titled: Active Listening concluded: In active listening, it is critical that the receiver acknowledges receipt of the information and provides feedback to the sender to ensure mutual understanding.
Here’s three tips to help you become a more active listener.
- Mirror – when there’s room in the conversation mirror back to the person what you heard. THis will show you’re listening and keep you focused.
- Ask for clarification. Do not hesitate to ask if any part of the message remains unclear. This will ensure accurate understanding and prevent miscommunication.
- REsist the urge to respond right away and Listen fully before responding. Ensure you have heard and understood the entire message.
Active listening is a two-way process.
Not only will it improve your productivity, it will also improve your personal and work relationships
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